Privacy Policy

1. Who We Are

This website is operated by Tyler’s Knives & Ironwork, a small handcrafted knives and ironwork business located in Brantley, Alabama.

In this policy, the terms “we,” “us,” and “our” refer to Tyler’s Knives & Ironwork. The terms “you” and “your” refer to visitors, customers, and other users of this website.

2. Information We Collect

We may collect information that you voluntarily provide when you place an order, request a quote, contact us, create an account, submit a review, or otherwise use the website.

Information you provide may include:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Account username and password
• Products ordered and order history
• Custom-order specifications, notes, measurements, or reference images
• Coupon or promotional code information
• Messages and other information submitted through contact forms

Information collected automatically may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and website activity
• Date, time, and duration of visits
• Referring website or search source
• Cookie and shopping-cart information
• Approximate geographic location derived from an IP address

3. Payment Information

Payments are processed through third-party payment providers. We do not receive or store your complete credit-card number, debit-card number, or card security code on our website.

The payment provider may receive information needed to authorize and process the transaction, including your name, billing address, order amount, payment method, device information, and transaction details. Payment providers process information according to their own privacy policies and security practices.

4. How We Use Your Information

We may use collected information to:

• Process payments and fulfill orders
• Prepare, package, and ship purchased products
• Create and send invoices or receipts
• Send order confirmations and shipping updates
• Communicate about custom orders
• Respond to questions and customer-service requests
• Manage customer accounts and order histories
• Detect or prevent fraud, abuse, and unauthorized transactions
• Maintain and improve the website
• Diagnose technical or security problems
• Maintain accounting, tax, and business records
• Comply with applicable laws and lawful government requests
• Enforce our store policies and protect our legal rights

5. Order and Shipping Information

When you place an order, we use your name, address, contact information, and order details to prepare and deliver your purchase.

Necessary information may be shared with postal services, shipping carriers, label providers, and other delivery-related service providers. Information shared may include your name, delivery address, telephone number, email address, package weight, package dimensions, quantity, declared value, and tracking information.

6. Custom Orders and Submitted Images

When you request custom work, you may provide drawings, photographs, measurements, descriptions, names, or other project details. We use that information to evaluate, quote, design, manufacture, and communicate about the requested item.

Please do not submit confidential information or content that you do not have permission to provide.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep the shopping cart working, remember selections, maintain login sessions, prevent fraud, understand website traffic, and improve the customer experience.

Cookies may be used to:

• Remember products placed in your shopping cart
• Determine when cart contents change
• Keep account users signed in
• Remember website preferences
• Support checkout and payment functions
• Measure website performance and visitor activity

You may block or delete cookies through your browser settings. Disabling essential cookies may prevent the shopping cart, checkout, customer account, or other website features from working properly.

8. Analytics and Website Performance

We may use analytics or performance services to better understand how visitors use the website. These services may collect technical and usage information such as visited pages, device type, browser type, general location, referral source, and time spent on the website.

Analytics information is used to maintain the website, improve page performance, understand customer interests, and identify technical problems.

9. Email Communications

We may send transactional emails that are necessary to complete or service your order, including:

• Order confirmations
• PDF invoices or receipts
• Payment confirmations
• Shipping and tracking notices
• Order-status updates
• Responses to questions or custom-order requests

Transactional messages are different from promotional emails and may still be sent when needed to complete a purchase or respond to your request.

We will send promotional or marketing emails only when permitted by law. Marketing emails will include an unsubscribe option when required.

10. When We Share Information

We do not sell or rent customer information. We may share information only when reasonably necessary with service providers that help us operate the store, such as:

• Payment processors
• Shipping carriers and postage providers
• Website hosting providers
• WooCommerce and website-plugin providers
• Email-delivery providers
• Fraud-prevention and website-security providers
• Accounting, legal, tax, or professional advisers

We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to prevent fraud, protect safety, enforce our policies, or defend our legal rights.

11. How Long We Retain Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, warranties, accounting, tax reporting, fraud prevention, dispute resolution, and legal compliance.

Order and transaction records may be retained for the period required by applicable tax, accounting, and business-record laws. Account information may be retained while an account remains active. Some information may remain in backups for a limited period after deletion.

12. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Customers should use a unique password and should not share account credentials with others.

13. Your Privacy Choices

Depending on applicable law and the nature of your request, you may ask us to:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate or incomplete information
• Delete certain personal information
• Close your customer account
• Stop sending promotional emails

We may need to verify your identity before completing a privacy request. We may also retain information when necessary to complete an order, prevent fraud, comply with legal obligations, resolve disputes, or maintain required business records.

14. Children’s Privacy

This website is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian who believes that a child has submitted personal information may contact us to request its removal.

15. Third-Party Websites

The website may contain links to payment providers, shipping carriers, social-media services, marketplaces, or other third-party websites. We do not control and are not responsible for the privacy, security, or content practices of those third parties.

16. Data Breach Notification

In the event of a security incident involving protected personal information, we will investigate the incident and provide notifications when required by applicable law.

17. Changes to This Policy

We may update this Privacy Policy when our website, services, payment methods, shipping services, business practices, or legal obligations change.

The revised policy will be posted on this page with an updated “Last updated” date. Continued use of the website after a revision means that the current policy will apply to subsequent website activity.

18. Contact Us

Contact us with questions about this policy or to submit a privacy request: